The Relationship Between Total Quality Management And Its Impact On Performance: Field Study On Abu Dhabi Libraries Workers

  • Fatima Maktoum Saeed Head of Library
Keywords: Relationship, Quality, Management, Performance, Abu Dhabi

Abstract

The study aims at identifying the nature of the relationship between total quality management and its impact on performance. In this study, the researcher used the descriptive analytical method. The study was based on the questionnaire, which was distributed to (100) employees of Abu Dhabi libraries in the United Arab Emirates. The researcher used the statistical package for the social sciences (SPSS), and the non-parametric statistical tests, as well as “Lickert” scale to analyze the data. The study reached many results, the most important of which is that the importance of total quality management in the study community came moderate from the point of view of the study sample. As well, the level of agreement on the areas of human resources in the study community came high from the point of view of the study sample. Moreover, this study showed that the level of performance in the study community came moderate from the point of view of the study sample. Based on the findings, the researcher recommends paying attention to the public’s opinion about the quality provided in office services, and the opinions of the beneficiaries regarding the quality of the books should be taken into consideration. In addition to paying attention to the collective motivations of ideas related to improving the quality of the library, as well intensive training programs should be applied to perform multiple tasks in the library management process. Furthermore, the institution should take care of the amounts spent on the selection and recruitment process, and work to adjust it in terms of efficiency and effectiveness, beside the need to pay attention to the level of satisfaction of the public and beneficiaries about the quality of books and the quality of the office services provided in terms of speed, accuracy, commitment and understanding.

Author Biography

Fatima Maktoum Saeed, Head of Library

Al-Ain Library, United Arab Emirates

References

Books
Jamil, ‘Abd Al-Karim Ahmed. 2018. Human Resources Department. Cairo: Janadriyah For Publishing And Distribution.
Radhi, Bahgat Attia & Al-‘Arabi, Hisham Yousef. 2016. Total Quality Management (Concept- Philosophy -Applications). Cairo: Rawabet for Publishing and Information Technology.
Sarhan, Fathi. 2019. Department of Total Quality – Global Management Trends. Cairo: Al Shorouk Library.
Khoam, Habib Samih . 2015. Job Satisfaction With Employees And Its Effects On Job Performance. Cairo: Anglo Library.
Alymat, Khaled Ayad. 2015. Work Pressures And Its Impact On Performance. Jordan: Al-Khaleg Publishing and Distribution House.
Al-Musawi, Sinan. 2014. Human Resources Department And The Effects Of Globalization. Jordan: Dar Majdlawi.

Theses
Fadhil, Mahaa bint Qassim bin Ahmed. 2011. The Management Of Academic Departments In Light Of The Total Quality Standards And Accreditation At Um Al-Qura And King Abdul Aziz Universities: “Field Study On The Female Students Section”. Saudi Arabia: Master’s Thesis, Um al-Qura and King Abdul Aziz Universities, Faculty of Education.

Journals And Periodicals
al-Harbi, Hayat Mohammed Saad. 2006. Management Of Total Quality And Accreditation In Higher Education Institutions: Um Al-Qura University As A Model. Journal of Research in Education and Psychology, Vol. 18, No. 4, Faculty of Education, University of Minya.
Momen, ‘Ali Mu‘ammar ‘Abdel. 2008. Using Total Quality Standards In The Development Of University And Graduate Education Programs At Libyan Universities. Working Paper.

English Bibliography
Harman, Grant and Lynn, Meek V . 2000. Repositioning Quality Assurance And Accreditation In Australia Higher Education. Canberra: Department Of Education, Training And Youth Affairs (DEIYA(, Australia.
Bernardin, H. John & Russell, Joyce A. 1998. “Human Resource Management - An Experiential Approach”. Singapore: Mc Graw-Hill Companies. Inc.
Johnson, James H. 1993. Total Quality Management In Education. United States of America: Oregen School Study Council.
Snell, Scott A. & Dean. James W. 1992. “Integrated Manufacturing And Human Resource Management: A Human Capital Perspective". Academy of Managemnt Journal, Vol. 35, No.3.
Published
2021-04-01
How to Cite
Fatima Maktoum Saeed. (2021). The Relationship Between Total Quality Management And Its Impact On Performance: Field Study On Abu Dhabi Libraries Workers. Perdana: International Journal of Academic Research, 10(1), 12-31. Retrieved from https://perdanajournal.com/index.php/perdanajournal/article/view/112